REFUND POLICY
Domestic Delivery Delays
Once your order has been dispatched from our warehouse and the tracking details have been shared with you, the delivery process is handled by third-party courier and logistics companies, such as Blue Dart, Delhivery, and other shipping partners. In the event of a delay during domestic delivery, Bootsempire will not be held liable for delays caused by the courier or logistics partner. Such delays will not qualify the order for cancellation or a refund. However, our team will provide reasonable assistance and support by coordinating with the respective delivery company on your behalf and making efforts to help get your parcel delivered as soon as possible.
Importing Delays
Once your order has been prepared and is in the process of being imported into India, delays may occasionally occur due to circumstances beyond Bootsempire's control. These may include adverse weather conditions in the exporting or importing country, flight delays, customs clearance procedures, or other international logistics-related issues. Customs clearance is a government-controlled process, and Bootsempire cannot interfere with or influence the processing time. Therefore, delays caused during the import process, including customs clearance or international transportation delays, will not make the order eligible for cancellation or a refund. However, our team continuously works to coordinate the sourcing and logistics process to ensure that your order reaches you as quickly as possible while maintaining the expected product quality. You can rest assured that we will make every reasonable effort to get your order delivered safely and as soon as possible.
Used or Non-Original Condition Products
Boots that have been used, worn, damaged, or are not returned in their original condition will not be eligible for an exchange. To be eligible for an exchange, the product must be unused, in its original condition, and returned with all original items and packaging. As each pair is specially sourced and imported to India based on the customer's specific order and requirements, used or altered products cannot be accepted for a refund or exchange. Additionally, our team may request supporting proof (such as images or videos) before approving an exchange request. Without the required and valid proof, we will not be able to proceed with the exchange process.
FAQ
What types of football boots are available at Boots Empire?
Boots Empire offers a wide range of football boots at Elite level, suitable for different playing surfaces, including firm ground, soft ground, hard ground/multi-ground, turf, and indoor football boots, catering to all the preferences and ensuring best options for every level and requirement.
Are Boots Empire products shipped nationwide and internationally?
Yes, Boots Empire ships football boots across India as well as worldwide, ensuring swift delivery and safe packaging whether the order is for domestic or international customers.
How do I choose the right football boot size?
Boots Empire recommends selecting boots based on UK sizing, which is standard in India. Football boots generally fit true to regular shoe size, but players preferring a snug fit for performance may opt for a slightly tighter boot. Expert guidance is available for sizing questions through our WhatsApp/Instagram channels.
What are the payment options accepted at Boots Empire?
Customers can pay for their orders using popular payment methods, including UPI, Credit & Debit cards, Bank Transfer, PayPal, Stripe, Apple pay etc. Cash on delivery service is only available for Indian customers. We ensure safe transactions for all buyers.
Can I get guidance on which boots suit my playing style or position?
Absolutely! Boots Empire offers personalized recommendations to help customers choose football boots best suited to their playing style, position, and surface preference. Expert staff are available online and in-store to guide players—whether for speed, control, or power—ensuring each customer finds the ideal pair for their needs.